CASE STUDY: HEALTH SYSTEM OVERCOMES
GENETIC COUNSELING SHORTAGE
Genome Medical helps hospitals and health systems accelerate and expand access to genetic health services.
In one recent collaboration, a regional health system was confronted with severe staffing shortages for licensed genetic counselors. It experienced several months of open positions affecting hundreds of patients with extensive wait times for genetic counseling that impacted their course of care.
In order to stay at the forefront of medicine and limit the drop-off in clinical care, the health system partnered with Genome Medical to provide expert genetic counseling and medical geneticist services.
GENETIC SERVICES
Genetic counseling and medical geneticist services
Patient outreach and scheduling
Pre- and post-test genetic counseling
Genetic test-type recommendations
DEPARTMENTS SERVED
Oncology
OB-GYN
Pediatrics
Primary Care
PARTNERSHIP IMPACT
By supplementing their genetic program with Genome Medical services, the health system saw an increase in patient throughput, resulting in double the referrals and triple the number of patients seen. The patient backlog was cleared in a matter of months and standard wait times for genetic services were reduced from months to just days.
solved the gap in hiring genetic experts
reduced significant patient backlog
reduced the amount of inaccurate lab tests ordered
provided reliable analytics/metrics to identify at-risk patients
Strong Patient Satisfaction of those receiving services from Genome Medical:
93%
FOUND THIS SERVICE VALUABLE
96%
WOULD RECOMMEND OUR SERVICES
80
NET PROMOTER SCORE
