The genetics department of a large health system had staff turnover with a gap in experienced, licensed genetic counselors. This gap, plus an increase in the number of referrals resulted in long patient wait times. The health system addressed this year-long challenge by partnering with Genome Medical.
GENETIC COUNSELOR STAFFING SHORTAGE
>75 TELEHEALTH GENETIC COUNSELORS
REDUCED TO ZERO IN ONE QUARTER
7-MONTH WAIT TIME
REDUCED TO LESS THAN ONE WEEK
ADDED CARDIO GENETICS CAPACITY IN ONE MONTH
IN-PERSON GENETIC SERVICES
HYBRID: IN-PERSON & TELEMEDICINE
The collaborative relationship between Genome Medical and this health system facilitated a nimble solution. 80 percent of patients followed through with Genome Medical consultations. Patients and providers expressed strong satisfaction with the telegenetics service.
OF PATIENTS FOUND THIS SERVICE VALUABLE
NET PROMOTER SCORE
WOULD RECOMMEND OUR SERVICES
Genome Medical helps hospitals and health systems accelerate and expand access to genetic health services.