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CASE STUDY: HEALTH SYSTEM REDUCES GENETIC COUNSELING WAIT TIME

The genetics department of a large health system had staff turnover with a gap in experienced, licensed genetic counselors. This gap, plus an increase in the number of referrals resulted in long patient wait times. The health system addressed this year-long challenge by partnering with Genome Medical.

HEALTH SYSTEMCHALLENGES

GENOME MEDICAL SOLUTION

GENETIC COUNSELOR STAFFING SHORTAGE

ACCESS

>75 TELEHEALTH GENETIC COUNSELORS

600 PATIENTS

BACKLOG

REDUCED TO ZERO IN ONE QUARTER

7-MONTH WAIT TIME

AVAILABILITY

REDUCED TO LESS THAN ONE WEEK

ONCOLOGY ONLY

EXPANSION

ADDED CARDIO GENETICS CAPACITY IN ONE MONTH

IN-PERSON GENETIC SERVICES

SERVICE MODEL

HYBRID: IN-PERSON & TELEMEDICINE

RESULTS AND BEYOND

The collaborative relationship between Genome Medical and this health system facilitated a nimble solution. 80 percent of patients followed through with Genome Medical consultations. Patients and providers expressed strong satisfaction with the telegenetics service.

88%

OF PATIENTS FOUND THIS SERVICE VALUABLE

84

NET PROMOTER SCORE

84%

WOULD RECOMMEND OUR SERVICES

Genome Medical helps hospitals and health systems accelerate and expand access to genetic health services.

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